At Water & Air, we want you to understand your rights and the process for returning products purchased through our online store. This policy applies to distance purchases made by consumers on water-air.gr and follows applicable consumer protection law.
Your 14-day right of withdrawal
If you purchased goods as a consumer through our online store, you have the right to withdraw from the purchase contract within 14 calendar days of receiving the goods, without giving any reason. If an order is delivered in separate shipments, the period begins when you receive the last item, as provided by law.
To exercise this right, notify us of your decision before the deadline through a clear statement sent to info@water-air.gr or by post using the contact details below. You may use the sample withdrawal statement at the end of this page, but it is not compulsory. You do not need to explain your decision.
Returning the goods
Once you have notified us, you must return or send back the goods without undue delay and within 14 calendar days from the day you communicated your withdrawal. The deadline is met if you dispatch the goods before the 14-day period expires.
For safe packaging instructions and confirmation of the appropriate return destination, you can contact info@water-air.gr or +30 210 7712199. Seeking return instructions is not a prerequisite for exercising your right of withdrawal on time.
You may inspect goods as necessary to establish their nature, characteristics and functioning, as you would in a physical shop. You may be liable for any diminished value resulting from handling beyond what is necessary for this purpose. Opening external packaging does not automatically remove your withdrawal right, subject to the statutory exceptions.
Return shipping costs
When withdrawing without a defect or other lack of conformity, the consumer bears the direct cost of returning the goods. The amount depends on the carrier, dimensions, weight and collection area. For bulky goods that cannot normally be returned by post, please request information on their return transport cost before purchasing.
For defective, incorrect or non-conforming goods, your statutory rights apply, and you will not be charged the necessary costs of bringing the goods into conformity.
Refunds
For a valid withdrawal, we refund the payments received for the relevant purchase, including the cost of the original standard delivery where required by law. Any additional delivery cost arising from your selection of a method more expensive than our least expensive standard delivery option is not refundable.
Refunds are made without undue delay and within 14 calendar days of our being informed of your withdrawal. We may withhold the refund until we receive the goods or you supply evidence of having sent them back, whichever occurs first.
Refunds are made using the same payment method as the original transaction unless a different method is expressly agreed, without any additional refund charge to you.
Statutory exceptions
The right of withdrawal does not apply where a statutory exception applies. Examples include goods made to a customer's specifications or clearly personalised, and sealed goods genuinely unsuitable for return for health protection or hygiene reasons once unsealed after delivery.
Exceptions depend on the nature of each product. Water filters, spare parts or opened products are not automatically excluded from returns. This policy does not limit your statutory rights in respect of faulty or non-conforming goods.
Faulty or incorrect goods
If you receive a defective, damaged or incorrect product, please contact info@water-air.gr with your order number and a description of the issue. We will review your request and explain the appropriate next steps, without restricting your rights under the applicable statutory guarantee and rules on conformity of goods.
Contact details
Water & Air
88 Georgiou Papandreou Street, Zografou, 15773 Athens, Greece
Phone: +30 210 7712199
Email: info@water-air.gr
Before shipping goods back, please contact us to confirm the appropriate return receiving address, particularly for bulky equipment.
Sample withdrawal statement
To Water & Air, info@water-air.gr
I hereby give notice that I withdraw from my contract of sale of the following goods:
Product(s): .....................................................................
Order number: ...............................................................
Order date: ....................................................................
Date received: ................................................................
Consumer's full name: ..................................................
Consumer's address: .....................................................
Contact email: ................................................................
Date of withdrawal statement: .....................................
A signature is required only if this form is submitted on paper.
This information concerns consumer withdrawal rights for distance purchases and does not affect other rights under applicable law.